Understanding Anger
that afternoon I was listening to complaints shinta, a permpuan 21 years, as an employee of the rental movie, she felt the day was not fun because the words of a customer who does not reassure her.
"Occupational risk as part of this service yes" she sighed. he continued his words "should not be angry at the customers, but if it continues long harbored a long angry I could die standing, what should I do?". The conversation continues with advice that I give in how to channel angry in a secure way.
angry is a form of the human emotion. then how do we understand these emotions, you can listen to the description below.
Occurrence Angry
Daniel Goleman, author of Emotional Intelligence (1995) describes the most common triggers are angry feeling of danger or threatened. The threat is not only a direct physical threat, but as often happens, a symbolic threat of offensive self-esteem or dignity, for example, mistreated, brutalized, dicacimaki, belittled, frustrated after chasing the target is important.
